ibot FAQ

Users new to ibot often ask about account setup, payment methods, game rules, and security. This page covers the most common questions across all these areas. We at ibot maintain this guide to help you understand how our platform works, what to expect during registration, how to deposit and withdraw, and what to do if something goes wrong.

Our ibot FAQ resolves practical questions without requiring you to contact support. You'll find clear answers about KYC verification, local payment options like DANA, e-wallet, mobile banking, and local payment, how slot RTP works, and what our live-dealer tables offer. If your question is not answered here, scroll to the bottom for support contact channels.

For questions about account eligibility, jurisdiction restrictions, or legal standing, read our legal notice page. For the complete terms governing bets, bonuses, and account closure, see our terms and conditionsFor how we collect and protect your data, consult our privacy policy

Topics covered in this FAQ

Account and registration

Our ibot platform is available only in jurisdictions where local law permits online gaming and sportsbook services. We do not offer our services in territories where online wagering is prohibited. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or other regions in our service map, you can access ibot. However, you are responsible for verifying that your jurisdiction's laws permit your use of ibot. Regulations vary by location and change over time. If you are unsure whether ibot is legal where you are, consult a local legal advisor before opening an account. Our legal notice page explains this in detail.

On the ibot login page, click "Forgot your password?" Enter the email address associated with your account. We send a password reset link to that email within a few minutes. Click the link (it is valid for 24 hours), enter a new password, and save it. You can then sign in with your new password. If you don't receive the email, check your spam or junk folder. If the problem persists, contact our support team via in-app help. They can verify your identity and reset your password for you.

Payments and transactions

On ibot, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). Each payment method has its own minimum and maximum limits. Typically, the minimum deposit is low (to accommodate small transactions) and the maximum is set by your bank or payment provider. When you tap Deposit in the ibot app or website, we show you the exact limits for each method before you proceed. Bank transfers may take one to two business hours to arrive on ibot, while e-wallet methods (mobile banking, local payment, online payment, e-wallet) are often instant or within minutes.

If a deposit or withdrawal fails, the money usually stays in your external account (bank, e-wallet) and does not arrive on ibot. You see a "Transaction failed" message in your ibot transaction history. Do not try the transaction again immediately; wait a few minutes and retry. If it fails again, contact our support team with the transaction ID or reference number. We can trace the payment with your bank or payment provider and identify why it did not go through (insufficient funds, network timeout, account restrictions). For withdrawals, if your request shows as "pending" but does not complete within the stated window, reach out to support. They will investigate and help recover the funds if needed.

Games and rules

RTP stands for "Return to Player." It is a percentage that describes how much of all money wagered on a slot game (over a very long period) is paid back to players as winnings. For example, a slot with means that on average, players win back our welcome offer for every our welcome offer wagered, and the remaining non-specific info is the house edge. RTP is not a guarantee on individual spins; it applies over thousands or millions of spins. Every slot game on ibot (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) has its certified RTP published in the game info section. Higher RTP is generally better for players, but volatility (how much payouts swing) also matters. You can check the exact RTP and rules before you play any ibot slot.

On ibot, as you place bets and play games, you earn loyalty points. These points accumulate toward tier upgrades (Bronze, Silver, Gold, Platinum, and higher). Each tier unlocks benefits such as slightly better odds on sportsbook bets, bonus points on deposits, or VIP customer service. You do not need to take any action to enroll; it happens automatically when you open an account. Your current tier is visible in your account dashboard. Points are earned from sportsbook bets (on Liga 1, Piala AFF, Champions League, and other tournaments), live-dealer tables, and slots. The exact point rate varies by game type. You can redeem points for account credit or other rewards. Details are shown in the Loyalty section of the ibot app.

Support and account care

Our ibot platform collects your name, email, phone number, address, and KYC documents (ID and proof of address) to verify your identity and prevent fraud. All data is encrypted in transit and at rest. We do not sell your personal information to third parties. We retain your data only as long as necessary to provide service or comply with legal requirements. If you close your ibot account, we keep anonymized transaction records for regulatory purposes but delete personal identifiers according to our retention schedule. For a full breakdown of how we collect, use, and protect your data, read our privacy policyYou can request a copy of your data or ask us to delete it by contacting support.

We at ibot offer support via multiple channels. The fastest way is to tap the Help button in the ibot app—this opens a live chat with our support team, and we respond within one business hour for urgent issues. You can also send an email to our support address (shown in the Help section). For account or security issues, provide as much detail as possible: your username, the date and time of the issue, and any error messages. We respond to emails within one business day. You can also reach us during peak hours (e.g., Liga 1 match days or Idul Fitri holiday periods) via in-app chat. Our support team speaks English and can help with account setup, payment troubleshooting, game questions, and account recovery.
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