ibotPrivacy Policy

This page describes what we collect when you use ibot and how we keep that data protected. We at ibot take your privacy seriously. When you register, deposit, place bets, or access our live-dealer tables, you share personal and financial information with us. We explain how we store it, who can access it, and what rights you have over your data.

Our ibot privacy practices apply across all our services—the web platform, mobile app, sportsbook, live casino, and slots. We operate in multiple jurisdictions, including Indonesia, so our data handling reflects both international standards and local regulations. If you have questions about how we use your data, contact our privacy team via our support channels.

What Data We Collect on ibot

We at ibot collect data in several categories. First, identity data: your legal name, date of birth, email address, and phone number. This is required when you register. Second, address data: your residential address, which we request during KYC verification. Third, payment data: the payment methods you link to ibot (DANA account identifier, e-wallet account, mobile banking, local payment, or bank account details for online payment, e-wallet, mobile banking, local payment transfers). We never store your e-wallet password or banking PIN; we receive only a transaction confirmation token from the payment provider.

Fourth, behavioral data: which games you play, how much you stake, when you log in, and what bets you place. We collect this to understand user patterns, detect fraud, and improve our service. Fifth, device data: your device's operating system (Android or iOS), device identifier, and IP address. We use this for security (detecting unauthorized access from unusual locations) and analytics. Sixth, communication data: any messages you send to our support team, feedback forms you fill out, or survey responses you provide.

Identity data

Legal name, date of birth, email, phone number. Required for account registration and KYC verification.

Payment data

Payment method identifiers (e-wallet IDs, bank account numbers). We do not store passwords or PINs.

Behavioral data

Games played, bet amounts, login times, and transaction history. Used for fraud detection and analytics.

Device and location data

Operating system, device ID, and IP address. Used to verify account access and detect unauthorized logins.

How We Use Your Data on ibot

We at ibot use your data for several purposes. First, to deliver our service: we need your email to send login links, your phone for two-factor authentication, and your payment method to process deposits and withdrawals. Second, to verify your identity and comply with anti-money-laundering (AML) regulations. We review your KYC documents to ensure you are who you claim to be and to comply with Know-Your-Customer law in jurisdictions where we operate—including regions across Jakarta, Surabaya, Bandung, Medan, and Semarang.

Third, to settle bets and manage your account balance. When you bet on Liga 1 matches or play live-dealer blackjack, we track your stake and payout. Your transaction history lives in your ibot account. Fourth, to detect and prevent fraud. We monitor for patterns suggesting account takeover, money laundering, or market manipulation. If we flag unusual activity, we may request additional verification or freeze your account temporarily. Fifth, to improve our platform. We analyze user behavior to understand which games are popular, where users encounter problems, and how to optimize our mobile app and live-dealer streaming.

Sixth, to comply with legal and regulatory obligations. If a court orders us to disclose your data, we will comply. If we suspect you are engaged in illegal activity, we may report you to law enforcement. We do not do this lightly; we balance your privacy against legal duty. Seventh, to communicate with you. We send transactional emails (payment confirmations, settlement notifications) and, if you opt in, promotional messages about new games or seasonal events. You can unsubscribe from promotional emails at any time.

Third-Party Processors and Data Sharing on ibot

We at ibot do not sell your personal data to marketing companies or data brokers. However, we do share data with third parties who help us operate. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) receive transaction details so they can process your deposits and withdrawals. Cloud infrastructure providers host our servers and databases; they have access to encrypted data but not encryption keys. KYC verification vendors receive your identity documents and address to verify them against official records. Customer-support platforms store your emails and chat logs so our team can help you. Fraud-detection services receive your behavioral patterns to identify suspicious activity.

We require all third parties to sign data-protection agreements promising to keep your data confidential and use it only for the service they provide. We also notify you if we transfer your data outside your home country. Our servers may sit in multiple jurisdictions; your data may be processed in countries with different privacy laws than your own. By using ibot, you consent to this international data processing.

Your Rights and Our Practices on ibot

We at ibot recognize your rights over your data. You have the right to access: you can request a copy of all data we hold about you. You have the right to correction: if your personal information is wrong, we will update it. You have the right to deletion: you can ask us to delete your data, though we may retain some for legal compliance (e.g., transaction records for anti-money-laundering purposes). You have the right to object: you can opt out of promotional emails or analytics tracking.

To exercise these rights, contact our privacy team via our FAQ page or submit a support ticket in the ibot app. Include your account email and the specific right you're exercising. We will respond within 30 days. If you are unhappy with our response, you may lodge a complaint with your local data-protection authority (if your jurisdiction has one).

Cookies and Tracking on ibot

Our ibot platform uses cookies—small text files stored on your device. First-party cookies, set by us, remember your login so you don't have to re-enter credentials on every visit. They track your game preferences so we can restore your last-played game when you return. Third-party cookies, set by analytics services, help us understand user traffic patterns. You can disable cookies in your browser settings, but this may break ibot functionality (you may have to log in repeatedly, and your game preferences won't save).

We also use tracking pixels—invisible images embedded in emails—to see if you opened a message and clicked a link. This helps us understand which emails are useful and which we should improve. If you don't want tracking, you can unsubscribe from promotional emails.

Data Retention and Security on ibot

We at ibot retain your data for as long as your account is active, plus a retention period after account closure. We keep identity and payment data for five years to comply with anti-money-laundering regulations. We keep transaction records (bets, deposits, withdrawals) permanently for settlement disputes and regulatory audits. Behavioral analytics are anonymized after 24 months, so we cannot link them to you personally.

We protect your data using industry-standard encryption. All data in transit (between your device and our servers) is encrypted using TLS 1.2. All sensitive data at rest (passwords, payment details) is encrypted using AES-256. Our servers are in secure data centers with physical access controls and redundant backups. We conduct annual security audits and maintain an incident-response team. If a breach occurs—which is rare—we will notify affected users and regulatory authorities within legal timeframes.

Our ibot privacy policy may change as we grow or as regulations evolve. We will notify you of significant changes via email or a prominent notice in the app. Your continued use of ibot after a policy update means you accept the new terms. For the most current policy, check this page or contact our support team. We are committed to transparent data handling and welcome any questions about how we protect your privacy when you use our platform.